1. What is Caliber Living doing at my community to respond
Caliber is dedicated and focused on staying informed as this
pandemic rapidly changes. We are relying on updates and
recommendations from the CDC
for Disease Control) to guide us in responding to concerns at our
properties and in our offices. We are focused on the well-being of
our residents and teams and trying to make good decisions with the
information available to us.
2. Are there any known cases of the Coronavirus at my
We know this is a trying time with a lot of uncertainty. Residents
are not required to disclose their medical information with us, and
we can’t ask; so, we really do not know for certain. If you think
that you or someone you know has the Coronavirus, please contact
your local health officials and/or the CDC
A lot of residents will self-quarantine without telling us, so it
is a best practice to limit interactions with everyone as part of
3. What is your team doing to prevent the spread of
We decided it was best to close our office to the public as of
, and have also closed our amenities. Many
businesses have also done the same thing. We’ve also staggered our
team’s work schedules to limit the risk of illness and to protect
the stability of our team so we can be here to serve our residents
and maintain the community. For the time being, maintenance will be
limited to emergency service requests. We ask for your patience
during this time of limited services but know that we are happy to
talk to you with any concerns. Just call our office, please.
Even though our offices and amenities are closed to the public, we
will keep cleaning them, wash our hands frequently and keep hand
sanitizer on hand.
We’re in this together so please be sure to wash your hands
frequently and avoid going out. We are looking forward to the day
when we can host fun resident events and see all of you around the
property again…we miss you already!
4. Will my leasing office remain open?
Our offices have been closed to the public, but we have staff
working inside on staggered schedules. Please call or email the
office if you have questions or need to schedule a package pickup.
Office hours and staffing may change on short notice but we’ll do
our best to keep you informed via email and on our property
5. Will the property shuttle still run on schedule (if
We apologize for the inconvenience but shuttle service has been
suspended at properties where on-campus instruction is no longer
available. Some properties may continue to offer shuttle service
where there is a specific need (i.e. medical students needing
transportation to hospitals).
6. What about maintenance requests?
To limit interactions with others who may be sick we are responding
to emergency service requests only. In the event of an emergency
service request in a unit where a resident is sick and/or has
self-quarantined, we reserve the right to call an outside service
to complete the repair. This may extend the completion time of the
repair. Before entering an apartment, we have instructed our
maintenance team members to ask if anyone inside the unit has
traveled outside the US in the past 14 days and/or if they are sick
or experiencing flu-like symptoms. They are not required to enter
under those circumstances and will, instead, call an outside
service to complete the repair.
We are asking for patience and understanding and will return to
normal response times once the CDC say it’s okay for business as
Emergency maintenance requests should be placed through the
resident portal or by calling our office. If it is after hours, the
on-call maintenance associate will be notified.
The health and well-being of our employees is important to us.
Employees are not permitted to report to work if they are sick or
showing flu-like symptoms. Employees are required to wash their
hands frequently. Maintenance employees are required to wear gloves
when entering an apartment for services requests.
1. Do I still have to pay my rent?
Yes, and we encourage online rent payments, please. We are waiving
ACH fees to make it easier to pay online; If you choose to pay by
credit card, the service fees still apply so try to pay via ACH if
you can. If you are unable to make a payment on time due to
extenuating circumstances, please reach out to the property to
discuss your situation and payment options. We’ll do our best to
work with you.
2. Since in-person classes have been cancelled can I get
out of my lease?
We know this is a difficult time for everyone, but we are unable to
cancel leases. Our community operates separately from the
University, and as a result, school closings do not impact our
operations. Our community will continue to operate and provide
housing for our residents who choose to continue to remain living
in their apartment home.
3. If I’m sick or can’t stay in my apartment due to
quarantine, can I terminate my lease?
Unfortunately, leases can’t be terminated. We are doing our best to
take care of our residents and maintain the community during this
4. Do you have cleaning supplies and hand sanitizer for
These products are very scarce right now so, unfortunately, we are
unable to provide supplies to our residents. We encourage you to
check online availability. In many cases, you can schedule a
delivery when inventory is available.
Resident Quarantine and/or Exposure:
1. I think I’m sick. What should I do?
We are not medical professionals and aren’t comfortable offering
medical advice. If you think you have been exposed to the
Coronavirus and develop flu-like symptoms, call your healthcare
provider or campus health clinic immediately. Stay home except to
get medical care. Do not go to work or public areas. Stay in a
specific room and away from other people in your home. Also, you
should use a separate bathroom, if available. Call ahead before
visiting your doctor. If you have a medical appointment, let the
healthcare provider know in advance that you have or may have the
Coronavirus. This will help the healthcare provider’s office take
steps to keep other people from getting infected or exposed. Please
refer to the CDC
for additional information on what to do if you
suspect you are sick.
2. How are you handling students who may need to be
quarantined, especially if one roommate becomes exposed or ill? How
will you plan to protect the other roommates?
Because we are not medical experts, we encourage residents to
consult the CDC
or local health department for quarantine
guidelines. It is important that roommates have open communication
about potential illness so that each can assess the situation with
guidance from healthcare experts. We expect more residents to
self-quarantine without telling us so it’s best to practice social
distancing and assume that quarantines are happening.
3. Is Caliber monitoring resident travel?
No. It would be difficult to keep up with this information and our
residents are not required to share their travel plans. It is a
good practice for roommates to communicate openly, especially now.