Dear Resident:

Like many of you, we are closely following the information being released from the Centers for Disease Control and health officials regarding COVID-19 (coronavirus). Most recently, they have released guidance to limit gatherings to fewer than 10 people at a time.

As most schools are canceling classes and to distance learning platforms and residents are staying home throughout the day and night, the potential for larger gatherings in our amenity spaces and/or leasing office is higher than normal. For that reason, we have made the difficult decision to close all of our amenity spaces effective March 20, 2020 in order to prevent the possible spread of COVID-19.

We will also be closing our leasing office to walk-in residents and visitors effective Friday, March 20.  All amenity spaces will also be closed including fitness areas, business centers, clubhouse, and swimming pool. We will continue to have a reduced staff onsite to answer phone calls, emails, and chats so please contact the community via email or phone. If you are expecting a package, please call ahead to schedule a time to pick-up during limited business hours Monday-Friday.

1. All amenities are closed including clubhouse, pool, fitness center, and business center.
2. If you have a dog, please be considerate of your neighbors when walking your dog in the community. Please practice “social distancing” at a minimum of six feet between you and others and also between your dog and other dogs.
3. Please make arrangements to have food delivered directly to your door.
4. To pick-up a package from the office, please contact the office to arrange a time.

Any maintenance requests will be completed on a limited basis, but emergency requests will continue to be handled as urgently as possible.

1.   Maintenance requests will be accepted online or via phone only. We apologize for the inconvenience; however, services will be limited to “Essential Service” requests.
2.   Maintenance associates will only enter your apartment for essential service requests.
3.   Please know we continue to be dedicated to taking care of our community, but given the circumstances, when we call you to schedule your service requests, we will ask some questions in order to ensure everyone’s health and safety:
○      Is anyone in this apartment under quarantine?
○      Is anyone in this unit showing flu-like symptoms or otherwise feeling ill?
○      Has anyone in this apartment traveled abroad in the last 14 days?
4.   If you answer yes to any of the above questions, the team will be unable to complete your request unless it is an emergency. The items below are considered emergency services and will be addressed as soon as possible:
○      AC not cooling and outside temperature is over 72 degrees
○      Heater not heating and outside temperature is below 68 degrees
○      Toilet overflowing
○      Toilet not flushing
○      Bathtub not draining
○      No hot water
○      Garbage disposal not working-if water is backing up in the sink
○      Refrigerator not working
○      Stove not working
○      Broken window
○      Broken door
○      Water leaks
○      Electrical power out
5.   If you have any concerns or specific needs, please do not hesitate to reach out to me directly. Although our office isn’t open to walk-in residents or visitors for now, we are open for business and here to support you as best we can. Thank you for your understanding.
 

While we are not aware of any residents being positively diagnosed with COVID-19 at our community at this time, we may not be notified if this occurs due to federal laws prohibiting healthcare professionals from releasing this information. Consequently, if we are notified of a diagnosis, we are also prevented from releasing private, health information of our residents. For that reason, we believe it is critical for us to take these additional measures now to prevent infection.

Please note that rent will continue to be due on the first of the month. We encourage rent to be paid online through the resident portal and are temporarily waiving ACH processing fees (credit card processing fees will not be waived) for rent payments made online. If you anticipate having trouble paying rent due to special circumstances, please contact the community management office immediately so we can discuss options with you.

As you may be aware, there are some things you can also do to help prevent the spread of COVID-19. One of the most important methods is social distancing. The most common social distancing guidelines based on advice from the CDC and World Health Organization are as follows:

• Maintain at least six feet of space between you and other people.
• Avoid restaurants, bars and shopping centers where there may be more than 10 people.
• Do not host parties or go to parties where more than 10 people might be in attendance.
• If you are sick with a respiratory illness of any kind, you should quarantine yourself from other people and pets.
• If you are living with someone who is sick with a respiratory illness of any kind, you should also quarantine yourself and keep your distance from people and pets.
• Do not visit the hospital or your doctor unless you have severe symptoms and set an appointment in advance with them.
• If you need something from the grocery store, try to go during times when it isn’t busy such as late at night or early in the morning.

We share your concern about the evolving COVID-19 situation and apologize for any inconvenience our adjustments may cause. However, we believe it’s critical at this time to follow the guidance of our healthcare officials and implement these measures.